Return & Refund Policy

While we are dedicated to providing our customers with the highest quality products featuring the extraordinary artwork of Josh Kirby, we understand that occasionally, a purchase may not meet your expectations, whether it's due to incorrect sizing or other reasons. Therefore, we have implemented the following comprehensive return and refund policy to ensure your satisfaction:

1. **Eligibility Criteria:**
- To be eligible for a return or refund, your item must meet the criteria outlined below:
- The item must be unused and in the same condition as received.
- Fine art prints must be returned unframed and undamaged.
- Assorted products (e.g., phone cases, sneakers, clothing) must be returned unworn, unwashed, and with any tags still attached.
- For items where size selection is crucial, refunds will only be issued if the incorrect size was sent by our team.

2. **Size Selection Responsibility:**
- Our shoes are custom made to order and not eligible for return. Customers are responsible for selecting the correct size when ordering items that come in various sizes.
- Please refer to our sizing guides provided on the product pages to ensure you select the appropriate size for your needs.
- If you are unsure about sizing or have any questions, please contact our customer service team for assistance before placing your order.

3. **Initiating a Return or Refund:**
- To initiate a return or refund, please contact our customer service team within 30 days of receiving your item. You can reach us via orders@joshkirbyart.com.
- Please provide your order number and a detailed explanation of the reason for the return or refund request.

4. **Return Shipping:**
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or the incorrect size was sent by our team.
- We recommend using a trackable shipping service for returns to ensure the item reaches us safely.

5. **Refund Process:**
- Refunds will be processed once the returned item is received and inspected.
- If the incorrect size was indeed sent by our team or if the item is damaged or defective, a replacement will be offered or a refund will be issued to the original method of payment within 30 days.

6. **Exchange for Correct Size:**
- If the incorrect size was sent by our team, we offer the option to exchange the item for the correct size, subject to availability.

7. **Final Sale Items:**
- Certain items may be marked as final sale and are not eligible for return, refund, or exchange. Please review the product description carefully before making your purchase.

By making a purchase, you agree to adhere to the terms of our return and refund policy, including the guidelines for size selection outlined above. We are committed to ensuring your satisfaction and will strive to facilitate a smooth resolution for any issues encountered.

If you have any inquiries or require further clarification regarding our policy, please feel free to reach out to our customer service team. Thank you for choosing Josh Kirby Art!